Exchange and Return Policy

We are dedicated to giving our clients the greatest shopping experience at Grace Stables. This includes providing a reasonable and liberal return and exchange policy.

You have 7 days from the date of purchase to exchange your product if you are not satisfied with it. Bring the item to our shop in its original packing and your receipt if you want to exchange it. We’ll be honored to assist you in finding a new product you’ll enjoy.

Exceptions

Our exchange and refund policy has a few exclusions:
It is not possible to replace or return anything that has been damaged, used, or broken.
Customized or personalized items cannot be exchanged or returned.
It is not possible to exchange or refund anything that is on sale or clearance.

How to Return or Exchange an Item

Visit our shop during regular business hours to exchange or refund an item. Along with your receipt, you must provide the item in its original packing. A customer service agent will be pleased to help you.

Tips for Exchanging or Returning an Item

The following advice can help you exchange or return an item to Grace Stables:

Bring your receipt and the item in its original packing with you.
Be prepared to provide a justification for your exchange or return of the item.
Please treat our customer service agents with respect and kindness.

We value your patronage and want to make sure your purchase meets all of your expectations. We appreciate your selection of Grace Stables.

Additional Details

The following information regarding Grace Stables’ exchange and refund policy is in addition to what was previously stated:

If we send you the incorrect item, for example, we will pay the shipping expenses for any exchanges or returns that are the result of our mistake.
After receiving the item, we will conduct all exchanges and returns within 7 business days.
Once your exchange or return has been handled, we’ll send you a confirmation email.

We hope you find this information useful! Please feel free to get in touch with us if you have any more queries at gracestablespk1@gmail.com or by calling 031-583-63754.